At The Natural Africa, we stand by the quality of our products. If you have a faulty item purchased from our website, we offer a hassle-free return or exchange within 14 days of delivery. Please note that while we are happy to refund the cost of the product, shipping charges are non-refundable. For additional details, please review our Terms of Service. We regret that we cannot accept returns past the 14-day period.

To initiate a return, please email us at hello@thenaturalafrica.co.za, and we will assist you.

Please note, we do not accept returns or exchanges for items sold as part of a set.

Please get in touch with us to find out the status of your order. Email us at hello@thenaturalafrica.com

We accept Visa, Mastercard, and American Express credit and debit cards. Prepaid gift cards, checks, and money orders are not accepted.

We offer shipping to anywhere within South Africa.

• National delivery is R90.00
• Free delivery for orders of R1000 or above

Yes, we offer free shipping for orders of R1000 or above.

Orders are processed within 1-3 business days. We do not ship on weekends or major holidays. Delivery times vary based on location.